PK Casino Privacy Policy — How We Protect Your Data

1. Overview

PK Casino operates the online gaming and sports betting platform at pkcasino.vu. This Privacy Policy explains our approach to collecting, using, storing and protecting the personal information of players and visitors. It applies to all interactions with the platform, whether through a web browser or the PK Casino mobile app.

We understand that privacy is important, particularly when financial transactions and account data are involved. Our approach is to collect only what is genuinely needed to operate your account and run the platform effectively, and to be straightforward about what we do with that information. We do not sell player data. We do not share it with advertisers. We use it to provide you with the services you have signed up for.

This policy should be read alongside our Terms and Conditions, which govern the overall relationship between you and PK Casino. Where data processing is required to fulfil obligations under those terms — such as processing a withdrawal in PKR or verifying your identity — this policy explains the basis on which that processing takes place.

2. What We Collect

The information we collect falls into a few clear categories. We have listed them below along with the context in which each type of data is gathered.

We do not collect data that is not relevant to operating your account or maintaining the security of the platform. We do not collect information about your broader browsing activity outside of pkcasino.vu.

3. How We Use Your Data

Every piece of data we hold has a specific purpose. The main uses are set out below.

• Account management: Your registration details are used to create and maintain your account, verify your identity, and keep your profile accurate. Without this data, we cannot run an account for you.
• Transaction processing: Deposit and withdrawal transactions in PKR require financial data to be processed through the relevant payment channel — JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets. This data is used only for the purpose of completing the transaction.
• Platform security and fraud prevention: Device data, IP addresses and session patterns are monitored to detect unusual activity, prevent unauthorised access and protect both you and other players from fraud.
• Responsible gaming compliance: Usage data — including session times, deposit frequency and betting patterns — is monitored to identify signs of problematic behaviour and support the responsible gaming tools available in your account.
• Customer support: When you contact our support team, the details of your query and any relevant account information are used to resolve your issue. Support conversations are retained for quality and training purposes.
• Service improvement: Aggregated usage data helps us understand how the platform is being used and where improvements can be made to the game lobby, sports betting section and overall player experience.
• Communications: If you have opted in to receive promotional communications, your email or phone number may be used to send offers and updates. You can opt out at any time through your account settings or by contacting support.

We do not use your data for automated profiling that produces legal or similarly significant effects without your knowledge. We do not use personal data to build advertising profiles or share data with third-party marketing companies.

4. Payment Data and Financial Transactions

All transactions on PK Casino are processed in PKR. When you make a deposit or request a withdrawal — whether through JazzCash, Easypaisa, Raast, a bank transfer or a card — the payment details involved in that transaction are handled securely and used only for the purpose of completing the transaction.

PK Casino does not store full card numbers or mobile wallet PINs on its own servers. Payment data is processed through encrypted connections to our payment provider partners. The details passed to those providers are limited to what is technically required to process the transaction.

Transaction records — including deposit amounts, withdrawal requests and payment method references — are retained as part of your account history. These records are necessary for resolving payment disputes, processing future withdrawals and maintaining financial records in line with standard platform operations.

If your withdrawal requires identity verification before it can be processed, the verification documents you submit are handled with the same level of care as all other account data. They are reviewed by authorised staff only and not shared with any party outside of what is required to complete the verification process.

5. Sharing Your Data

PK Casino does not sell your personal data. We do not share it with advertisers, data brokers or marketing companies. The situations in which your data may be shared with a third party are limited and specific.

• Payment processors: Transaction data is shared with our payment provider partners (such as JazzCash, Easypaisa or banking institutions) solely to process deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they handle on their end.
• Game software providers: Your gameplay activity — such as bets placed and game results — is processed by the third-party game providers whose titles appear in our Game Lobby and Live Casino. This is necessary for the games to function. These providers do not receive your personal identification data.
• Identity verification services: Where we use a third-party KYC provider to verify documents submitted during the verification process, the relevant documents and data points are shared with that provider for this specific purpose only.
• Legal obligations: If we are required to disclose information by law, regulation or a valid legal process, we will comply. We will notify affected users where we are permitted to do so.
• Platform security: In cases of suspected fraud, account abuse or serious terms violations, relevant account and device data may be shared with security partners or reviewed by internal teams for investigation purposes.

All third parties with whom data is shared are required to handle that data securely and use it only for the specific purpose for which it was shared. We do not use third-party sharing as a means of monetising player data.

6. Cookies and Tracking

PK Casino uses cookies and similar technologies to keep the platform running properly and to understand how it is being used. Cookies are small data files stored on your device when you visit the site. They are not used to track you across other websites.

The main categories of cookies used on pkcasino.vu are:

• Essential cookies: These are required for the platform to function. They manage your login session, keep you authenticated while you play, and ensure that features like the game lobby and deposit flow work correctly. Without these, the platform cannot operate.
• Functional cookies: These remember your preferences — such as your chosen language, display settings and last-visited sections — so you do not have to set them again each visit.
• Analytics cookies: These help us understand how players navigate the platform, which pages are visited most, and where technical issues occur. The data is aggregated and used to improve the platform. Individual player sessions are not singled out for commercial profiling.

Most browsers allow you to control cookie settings, including blocking or deleting cookies. If you block essential cookies, some parts of the platform may not work correctly. For analytics and functional cookies, blocking them will not affect your ability to use the core platform.

7. Data Security

Keeping your data secure is a fundamental part of running a trustworthy platform. PK Casino applies technical and organisational measures to protect the personal and financial information of all players.

• All data transmitted between your device and pkcasino.vu is encrypted using SSL/TLS protocols. The padlock icon visible in your browser confirms this encryption is active.
• Account passwords are stored in hashed form. PK Casino staff do not have access to your password and will never ask for it.
• Access to player account data within PK Casino is restricted to authorised personnel who need it to perform specific functions — such as processing a withdrawal request or responding to a support query.
• Payment data is handled through encrypted channels to our payment processing partners. Full card numbers and mobile wallet credentials are not retained on PK Casino servers.
• The platform is monitored for unusual access patterns and security anomalies. Suspected unauthorised access triggers immediate review and, where confirmed, account protection measures.

No system is completely immune to risk, and we do not make absolute guarantees about security. However, we maintain a consistent standard of protection and update our practices when new risks or vulnerabilities are identified. If you ever suspect your account has been accessed without your permission, contact support immediately.

8. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention period depends on the type of data and the reason it was collected.

• Account data: Retained for the duration of your account and for a standard period after closure to allow for any post-closure disputes, payment queries or legal obligations to be addressed.
• Transaction records: Financial records including deposit and withdrawal history are retained for an extended period as part of standard financial record-keeping practices.
• Identity verification documents: Retained for the period required to fulfil the verification purpose, after which they are deleted unless a longer retention period is required for legal reasons.
• Support communications: Chat and email records with our support team are retained for a defined period for quality and dispute resolution purposes.
• Usage data: Aggregated and anonymised usage data may be retained for longer periods for analytics purposes, but this data cannot be used to identify individual players.

When data is no longer required and no legal obligation exists to retain it, it is deleted or anonymised. You can request deletion of your personal data by contacting support — we will act on such requests in line with what is technically and legally possible.

9. Your Rights

As a player, you have rights in relation to the personal data PK Casino holds about you. These are set out below. To exercise any of these rights, contact our support team and we will respond as promptly as possible.

10. Minors and Age Verification

PK Casino is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires players to confirm their age, and identity verification may be used to confirm that a player meets the age requirement.

If it comes to our attention that an account has been created by someone who is under 18, the account will be closed immediately and any data associated with it will be handled in accordance with our underage player policy. Any funds deposited by a minor will be dealt with on a case-by-case basis consistent with our Terms and Conditions.

Parents and guardians who are concerned about underage access to gaming platforms are encouraged to use device-level parental controls and to make use of the responsible gaming resources available on our Responsible Gaming page.

11. Updates to This Policy

PK Casino may update this Privacy Policy from time to time. When we make meaningful changes — particularly those that affect how your data is used or what rights you have — we will notify registered players via the email address on their account or through an in-platform notice.

The date shown at the top of this page reflects the most recent review. We recommend checking back periodically so you are aware of any changes. Continued use of the platform after an updated policy takes effect constitutes your acceptance of the revised terms.

Minor updates — such as clarifications of existing language or corrections to formatting — may be made without formal notification. The substance of the policy remains unchanged in such cases.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We are available around the clock and will respond to privacy-related queries as a priority.

For general account support, the live chat function on the platform is the fastest way to get a response. For privacy-specific requests, email is preferred so that your query is directed to the right person and a written record is maintained.